Can Do

We don’t just build training and elearning systems for our clients, we solve their problems. We say ‘no worries’ when others say ‘no way’.

In fact, we love a challenge. So if you have a problem, if no-one else can help, maybe you can hire the Day One Team.

We love it when a plan comes together.

Trusted by

We build Dynamic, Bespoke eLearning Solutions

We’re a bespoke elearning solutions company in the UK.

We create innovative simulation-based training, online learning and blended learning systems that improve staff and business performance.

How do we do it?

What we do is clever and unique even, but it’s not brain surgery.

Here’s an overview of our approach to whet your appetite.

Work damn hard to make
training dead easy?
Can Do

Work damn hard to make training dead easy?

Can Do

When training is enjoyable, it feels effortless. And that’s what we strive for at Day One. So we always think of the trainees first, to make sure our e-learning is as engaging, effective and worthwhile for them as possible.

We never forget that boredom is the enemy of learning.

If you compare the old training system to our new solution, it’s like the difference between Night and Day.

DONNA LAIRD
Head of Learning & Development / TSB

When we design and build content we always take great care to keep it as challenging and true to life as possible. Often the most challenging training requirements can provoke the most enjoyable training experience which directly translates to superior results.

/ Check out TSB Mortgage Training

ANDREW COTTIER
Day One Technical Lead

Keep staff happy and
keep them loyal?
Can Do

Keep staff happy and keep them loyal?

Can Do

Cheerful employees mean more than just big, toothy grins in the workplace. Because (and forgive us if this sounds hard-nosed) happiness = cost-effectiveness.

Turnover of staff is at its lowest when people feel best about their work. And training can make a huge contribution to that.

So our starting point is always the experience of those who matter most: the trainees themselves. Particularly millennials. We give them control, provide instant feedback and help them to learn by doing. From which they take great pride and satisfaction.

Real Progress has been made on reducing costs. The attrition and sickness has improved. Induction dropout has virtually ceased now.

DEBBIE DAVIS
Telephony Manager / Lloyds Banking Group

Staff attrition or staff turnover is a huge cost to businesses and often points to a more general poor performance problem in the workforce. e-Learning is a great way to reduce costs, but this must be done in such a way as to leverage and enhance the physical training operation. This what we believe in, that this blended mix is the best way forward.

/ Check out HBOS/Lloyds Integration

ELAINE TEAL
Day One eLearning Specialist

Keep things fresh even
after 20 years?
Can Do

Keep things fresh even after 20 years?

Can Do

Nimble as young gazelles, we’ve proven ourselves time and time again to be responsive and inventive.

Our systems-simulations provide appealing and highly relevant e-learning for trainees. We work with our clients to ensure that what we do mirrors their existing tech systems and processes.

We love any challenge and we are forever looking for better ways to do things. Better ways to stay better.

We have had great reactions to the e-learning… and we can’t wait to grow our online offering.

CLARE LOWRIE
People Development Manager / ghd Hair

ghd approached us to develop training for them to help with inductees and sales. They wanted training which was stylish and aligned with their brand, and to use some ideas to make the e-learning more personal with reportage style interviews and a cat walk themed menu. Well I almost fell off my chair when that landed on my desk! But we love challenges, and finding new creative solutions.

/ Check out ghd Induction

ANDREW COTTIER
Day One Technical Lead

True-to-life training?
In real time?
Can Do

True-to-life training? In real time?

Can Do

No one else does what we can do. We don’t just mirror our clients’ systems; we clone their customers, even their behaviours and colloquialisms. Every time you re-play a scenario you get a different customer so you won’t ever get that feeling of déjà-vu. You also won’t get more realistic, more practical and more interactive training anywhere else.

This approach has all the benefits of training on-the-job, but with none of the obvious disadvantages. It’s like using a flight simulator: when mistakes happen, no one ends up screaming. Least of all your customers.

Day One use a platform which is as about as realistic and as immersive as you can get. It is the exemplar of a modern, effective systems-training solution, which really impresses. The ability to exactly mimic key work situations such as client and customer servicing is a huge advance. I am sure this makes a big difference to the training results.

DAVID PATTERSON
Director, Learning Light

We’ve taken great pains to build something which doesn’t fall down the way systems training often does when trainers are left to wrestle with some sort of test environment. Our Systems Simulation training just works, and works on the topic you want it to.

/ Check out COOP Branch Training

ELAINE TEAL
Day One eLearning Specialist

Unique solutions to
individual challenges?
Can Do

Unique solutions to individual challenges?

Can Do

We work out what your business requires. Your unique, one-of-a-kind business. That means we don’t palm you off with something we did for another client who’s a bit like you.

And when your business changes – as our clients’ companies inevitably do over the years – the training can evolve with you.

The Internet Society came to us with a very specific set of challenges. They needed training with a global reach to their employees who speak many languages and have varying educational backgrounds. As well as this the material was often very technical (and difficult) in nature. On top of this all it needed to deal with problems of low Wi-Fi and old equipment – this was all very challenging.

The reason the training has been so successful is that we realised all these boundaries and difficulties and used our experience to find the best model which respected them.

/ Check out Wireless for Communities project

ELAINE TEAL
Day One eLearning Specialist

Fantastic to work with, patient and professional. Offered creative solutions such as Simulation for teaching engineers how to install software products. Day One has been a huge contributor to our outreach projects which take internet availability to every part of the globe.

NIEL HARPER
Senior Manager, The Internet Society

Learning by doing?
Can Do

Learning by doing?

Can Do

No amount of theory can beat practical experience. Which is why our training is interactive, intuitive and accurately reflects the way your systems work.

We get trainees to talk, advise, operate, listen and calculate during our online training. We get them to learn by ‘doing’. Mere mouse-clicking would fall far short of that.

We get them to create their own avatars and compete against their peers. It adds a certain healthy rivalry to the process (nothing too Game of Thrones, mind). And since dynamic data provides endless permutations, their experience is different every time. Which keeps everyone on their toes.

eLearning Roleplay is without a doubt the most exciting technology we use. It’s a tricky one to explain to the unconverted as people think of management training or theatre groups. In reality it focuses on specific tasks like servicing a particular customer request and then facilitates the two people concerned to simulate the exact task. It’s like buddying, but more targeted and more hands-on.

/ Check out what people think of it

ANDREW COTTIER
Day One Technical Lead

Complaints can be a nightmare for call centre operations. The regulation and penalties can be considerable, never mind the difficulties in maintaining a best as possible customer relationship. Day One roleplay simulations are vital in making new staff comfortable with all of this, and there is a huge bonus in that it allows people to get inside the head of the customer and see things from their perspective in a challenging situation.

ANDREW MCCONVILLE
Training Manager, TSB

Raw recruit to expert
in record time?
Can Do

Raw recruit to expert in record time?

Can Do

Training can be trying for any business. It’s time consuming not to mention costly and what’s more, if it’s not fit for purpose, it can result in lost customer confidence and ultimately lost revenue.

At Day One, we have a mantra; train faster, train smarter. Ultimately, we aim to turn novices into know-alls in the shortest possible time without cutting any corners.

Because it’s true-to-life, our training is practical, efficient and even allows for the final finesses that make all the difference to your customers.

So when a trainee has completed the course, they’re fighting fit for purpose and ready to exceed expectations.

eLearning is not a luxury. It needs to deliver measurable results – so managers calculate the ROI and then target budgets where they are most needed.

/ Check out Lloyds Business Banking to see more

ELAINE TEAL
Day One eLearning Specialist

23
%

We saw a 23% increase across our KPIs, the Day One solution paid for itself in 6 months.

DEBBIE DAVIS
Commercial Training Manager / Lloyds Bank

Make your budget
go further?
Can Do

Make your budget go further?

Can Do

By getting superb results for you – just as we have always done for our clients over the years – we can maximise your ROI.

Also, since we don’t have an expensive and inefficient hierarchy to pay for, you get to talk directly to our techy people, not to Norman Grey-Suit in middle management.

It’s a fast and responsive structure that creates strong client relationships. Some of which have lasted for decades.

Why are we so competitive? Well, we nurture home-grown talent for a start which pays dividends in the long run. Our working structure is unusual insofar as we don’t box anyone in a specific role, and encourage people to have input at all levels within our business. We believe that this sort of open approach improves creativity and development – it is also good for quality and efficiency, hence the price tag.

/ Check out our Wireless for Communities course

ELAINE TEAL
Day One eLearning Specialist

Day One offered priceless advice and mentoring, and also provided creative options and solutions that helped us to achieve our global learning objectives, and simultaneously meet our budgetary and scheduling requirements.

NIEL HARPER
Senior Manager, The Internet Society