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Author: DayOne

Posted on November 26, 2019November 26, 2019

Convert Flash to HTML5 Content – Now is the Time to Modernise Your eLearning

The Microsoft Edge web browser will also now cease support for Flash in 2020, along with Chrome and Adobe itself, making what was already seen as a dead system to many, even deader.

Posted on September 30, 2019September 30, 2019

Call Centre Software in 2019 – Top Solutions for Customer Service & Agent Performance

We’ve chosen a range of contact centre solutions that should represent a complete toolkit for using technology to improve call handling, customer service and overall agent performance.

Posted on July 5, 2019October 7, 2019

eLearning Glossary – The Jargon Buster for Learning Terminology

Keen to learn more about the latest in elearning technology and techniques in 2019, but don’t know your AICC from your xAPI? Don’t worry – we’re here to help!

Posted on June 11, 2019June 11, 2019

3 Powerful, Yet Neglected, Contact Centre Performance Metrics

We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.

Posted on May 2, 2019May 2, 2019

Call Centre Performance & Training Strategies – Industry Insights from Our Team

We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.

Posted on April 23, 2019April 24, 2019

User Adoption Strategy for Staff Onboarding with New Software & Systems

Sourcing great software and systems is just the start of the process and ensuring user adoption, engagement and effective training is often the key ingredient that will dictate project success or failure…

Posted on March 15, 2019March 15, 2019

Healthcare L&D: Trends & Technologies to Watch

The latest healthcare technologies bring a host of benefits, but they don’t reduce the demands on a learning and development team. Here we look at trends and tech for L&D leaders to watch.

Posted on January 31, 2019January 31, 2019

Off the Shelf Courses vs Bespoke eLearning

How do you choose which is right for you, and once you’ve done that, how do you choose the best supplier to meet your needs?

Posted on December 3, 2018December 3, 2018

Improve Staff Engagement & Retention with a Branded LMS

Keeping your workforce both happy in the present and optimistic about their future with your company is more of a challenge than ever, as staff have visibility of opportunities elsewhere via their social networks.

Posted on October 11, 2018October 11, 2018

Why eLearning Should Turn L&D and Finance into Best Friends

To ensure buy-in from the Finance department, it’s important for L&D to sell the idea of implementing or improving their use of elearning by talking their language – numbers – and specifically, cost-savings.

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Recent Posts

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  • Convert Flash to HTML5 Content – Now is the Time to Modernise Your eLearning
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  • Business Development Manager Role: Exciting career opportunity with a fast-growing eLearning company

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We offer bespoke elearning development services based on sound principles to drive learner engagement. Based in the UK, we create business systems simulations, white label LMS, scenario-based training content and more for online and blended learning.

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