Keen to learn more about the latest in elearning technology and techniques in 2019, but don’t know your AICC from your xAPI? Don’t worry – we’re here to help!
We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.
We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.
Sourcing great software and systems is just the start of the process and ensuring user adoption, engagement and effective training is often the key ingredient that will dictate project success or failure…
The latest healthcare technologies bring a host of benefits, but they don’t reduce the demands on a learning and development team. Here we look at trends and tech for L&D leaders to watch.
How do you choose which is right for you, and once you’ve done that, how do you choose the best supplier to meet your needs?
We’ve chosen a range of contact centre solutions that should represent a complete toolkit for using technology to improve call handling, customer service and overall agent performance.
Keeping your workforce both happy in the present and optimistic about their future with your company is more of a challenge than ever, as staff have visibility of opportunities elsewhere via their social networks.
To ensure buy-in from the Finance department, it’s important for L&D to sell the idea of implementing or improving their use of elearning by talking their language – numbers – and specifically, cost-savings.
For managers looking to improve call centre performance metrics, leveraging the latest technology, such as unified desktop software and simulated systems, could be a very-wise business move.