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True-to-Life eLearning Simulations
The Co-operative Bank called on us to create personal banker elearning simulations that mirror the live working environment. What we delivered was systems training so realistic that some of their staff thought they were using the real thing!
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Modernising legacy training systems
Co-op wanted to create elearning that helps their branch teams to become skilled and confident across multiple systems.
Unable to let trainees loose on the real thing, the Co-op needed a bespoke training solution with that would give branch and contact centre staff an experience to closely mirror how the account opening process worked in the real world.
The Can Do
We set to work to create a training module to beat all training modules. It was designed to closely match the look, feel and functionality of the bank’s account opening programme – hot keys and all, no mouse allowed.
We had fantastic feedback from the Co-op training team.
The realistic introduction to the systems has helped their staff to feel more confident in their understanding of the process when back on the job, so they can apply that knowledge to real customer interactions.
And above all else, not one trainee fell asleep! Now that’s a job well done.
“Our Personal Banker system is rather old and peculiar, so I was amazed that Day One was able to replicate its behaviour exactly. It is so true to life, that people think they are on the real system. It’s a much more effective training solution than the ‘clickable hotspots’ other suppliers had approached us with.”
Help with system simulations or elearning for finance? Can Do
Whatever your training requirements, the Day One can deliver on them with a bespoke solution.
Want to learn more? Contact us for an informal discussion about your needs.