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NHS eLearning to Help Improve Patient Flow
The Scottish Government asked us to develop several hours of elearning as part of a drive to improve patient flow within NHS Scotland hospital trusts.
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Training content for hospital trusts
The Scottish Government (working on behalf of NHS Scotland) commissioned eLearning from Day One to form a vital part of their Health and Social Care certification programme – ‘Whole System Patient Flow Improvement’.
The intended outcome of the programme was to increase the efficiency of patient flow, but the ultimate aim was to improve the quality of patient care. Our client was keen to maintain a patient focus in an area that could easily sound like it’s just about production line techniques and saving money.
The Can Do
We worked with subject matter experts from NHS Scotland and The Institute of Healthcare Optimization in the USA over a six-month period to develop the material.
The client was delighted with the finished product!
We are very, very pleased with what Day One delivered. They were attentive to client needs and views throughout which was especially challenging with a customer who had strong views on how to deliver the material.
eLearning for public sector projects? Can Do
Whatever your training requirements, Day One can deliver on them with a bespoke solution to help improve call handling skills across your team.
Want to learn more? Contact us for an informal discussion about your needs.