Large financial services companies are already at the forefront of technology adoption, so many are leveraging elearning and system simulations well to gain a competitive edge.
The banking and finance sector is rightly one of the most highly regulated, which makes thorough, up to date staff training essential to ensure compliance. And the penalties that can result from non-compliance with industry or legal guidelines can be crushing.
Here we look at how to create effective banking and finance training with simulation based elearning, taking Mortgages as a good example due to their complexity.
Day One allow users to pair-up to do realistic systems training – we call this e-Roleplay.
It enables trainees to practise the exact tasks in their day job – when they need to deal with a customer at the same time as dealing with a system or systems.
For the first time, we are simulating an Internet Banking Support System for TSB. A bank or institution will typically use this in call centres but it can be branch facing. The system gives an analysis of the customers’ actions online so that the advisor can figure out problems they are having – which typically …
Following on from the well-received Call Centre Systems Training we did earlier in the year, we are now working on the branch systems at Co-op Bank to produce training that helps staff deal with in-branch customer service. The training will improve the all-round learner experience and will be centred on ‘new-to-role’ staff. The aim is …