Innovation in Healthcare Training to Drive Efficiency, Engagement and Compliance

Training innovation in healthcare is increasingly dominated by eLearning solutions and methodologies, rather than the more traditional, but logistically challenging, classroom-based training methods. eLearning is being used to drive financial efficiencies and performance improvement at all levels within healthcare; positively engage staff in their training; and ultimately contribute to the levels of compliance required from workers in the healthcare sector.

 

Healthcare Training Innovation

 

This article shows how eLearning is able to provide efficient and engaging learning methods and outcomes in order to meet the necessary demands of compliance within the healthcare sector.  It shows how eLearning results in efficiency improvements both in terms of cost saving and by positively influencing workforce morale leading to better staff retention.  The engagement of staff in online training is improving, as psychological draws and aesthetics from the gaming sector are being used to improve concentration and enjoyment of training, while the delivery is increasingly varied and content libraries make materials more accessible to staff.

These innovations ultimately serve to improve individual learning outcomes, empower staff to improve their own skills and knowledge, and create positive L&D – Workforce relations. This engagement potential means that those who adopt and implement the latest in elearning are increasingly likely to meet higher standards of compliance, increasing workplace safety and improving patient outcomes.

 

eLearning and Efficiency

eLearning drives efficiency within the healthcare sector by saving on training costs, reducing staff turnover, increasing staff expertise and increasing morale.

In comparison with traditional classroom based methods, eLearning training methods can be accessed anywhere there is access to the internet and on any mobile device.  This can be at a time and pace that suits the trainees, meaning training does not have to be restricted to matching the varied shift patterns inherent to healthcare work.

The costs of venue hire, teaching expertise, delegate information, organising the training, and marking and updating staff records for personal and the trust’s compliance and development records are greatly reduced.  This accessibility to training increases staff knowledge and skill development in a manner, at a time and with options that suit the trainee. At the level of the individual, it provides staff unmitigated access to skill and knowledge development training, creating a sense of self-empowerment and autonomy over their career progression.

Access to learning then improves staff morale collectively as workers feel positive about the investment in their training and up-to-date with their peers. Having ownership over access to personal development at work via skills and development training has been proven to improve staff morale.

Research carried out by CV Library and e-Careers on 1000 workers in 2017 found that of people who said they were happy in their current job, 62% cited being able to learn new skills and having the opportunity to develop their learning as principal factors contributing to their happiness.  This inevitably leads to higher staff retention rates as both staff and sector-wide needs for training and development – and consequent potential for career progression – are being met.

Finally, eLearning innovations contribute to the success of a trust or hospital as a whole by helping mould a knowledgeable, confident workforce.  This is more likely to provide positive outcomes for patients, while simultaneously meeting the audit demands of hospital governing boards and/or stakeholders.

 

eLearning and Engagement

eLearning innovations can increase the level of engagement of healthcare staff in training, therefore improving knowledge outcomes and levels of efficiency within the healthcare sector.  Training can be tedious and time consuming, so engaging and motivating staff to put time aside to complete the necessary training is essential.

eLearning innovations are meeting this challenge by enabling HR and L&D teams to tailor training to the individual; being able to create a two-way feedback dialogue online that empowers the trainee to have a degree of control over the nature of their learning; and being able to tailor the aesthetic of both eLearning portals and course materials to maximise engagement and create a positive user experience.

eLearning allows you to tailor training and motivates the individual by presenting modules that can simultaneously meet a trainee’s needs and preferences.  Modules can be presented in a logical sequence for the necessary course completion and by algorithms that meet individual preference.  For example, a trainee’s access to a revolving library of training modules would create a simple browsing history that can easily be analysed to suggest future training updates, signpost next step requirements, and cater to individual interests. 

Engagement innovations with eLearning also include better feedback from trainees.  This can come directly from the trainees after completion of a course, making it possible to gain feedback on and improve weaker areas of content to provide a more positive user experience.  Other forms of feedback can also be generated by simple insight data regarding what courses, modules or pages are visited most by trainees, are engaged with for the longest and deliver consistently successful outcomes.

Alongside this, the aesthetic development of both learning portals and course materials is a key innovation of healthcare training online.  Aesthetics refer to emotional and psychological pulls that draw someone in and keep them engaged.  Increasingly, eLearning is embracing different forms of engagement such as simulations, scenario-based training through ‘eRoleplay’, and even harnessing gaming technologies.

 

eLearning and Compliance

Efficient training, high staff retention rates and a highly skilled workforce that is increasingly engaged in training will result in higher levels of patient care and regulatory compliance within the healthcare sector.

This is essential to ensuring healthcare industry standards are high, keeping staff safe, morale high and optimising service-user outcomes.  Ultimately, consistently high levels of attention to compliance standards are more likely to lead to successful external audits and maintenance of support and funding.  As a consequence of high levels of staff accessibility to training, it is easier to ensure the skills and knowledge that will lead to high levels of compliance.

The immediacy of eLearning means staff can be informed of updates to their training and easily access the training modules at the speed of need.  eLearning innovations in the former of detailed learner and team analytics also mean information on staff training levels is more easily accessed by both managers and Learning and Development teams.  These can easily be translated into useful, actionable data on the levels of staff and sector-wide compliance.

eLearning data provides simple and up-to-the-moment feedback on whether staff members are accessing the training, success rates of completion, and areas of weakness – within individuals, teams or the training content itself.  This enables managers to know when to reward their staff or when more help and attention may be necessary.  This prompt response serves to strengthen the relationship between Learning and Development teams, managers and the workforce as needs and expectations are being met and built on.

 

In Summary

Here we’ve looked at how innovations in eLearning are driving efficiency, engagement and compliance within the healthcare sector.  It illustrates how eLearning improves fiscal efficiency by cutting the costs inherent to classroom based learning, while improving morale, reducing staff turnover and empowering staff to access their own learning.

Second, eLearning innovations are shown to be focusing on the aesthetic and dynamics of the learning process in order to engage and meet learner’s needs and preferences.  This is shown to improve the motivation to learn and knowledge outcomes as well as provide increasingly accurate measures of staff progression.

Third, innovations in engagement mean the healthcare sector is increasingly likely to meet high levels of compliance, thus increasing workplace safety, improving patient outcomes and meeting audit expectations.

 
If you would like to discuss the latest in healthcare elearning to help your organisation improve efficiency, engagement and compliance, please call 01924 510 524 or get in touch via our contact page.