eLearning News and Views - Page 2 of 5 - Day One Technologies Blog

3 Powerful, Yet Neglected, Contact Centre Performance Metrics

We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.

Call Centre Performance & Training Strategies – Industry Insights from Our Team

We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.

User Adoption Strategy for Staff Onboarding with New Software & Systems

Sourcing great software and systems is just the start of the process and ensuring user adoption, engagement and effective training is often the key ingredient that will dictate project success or failure…

Healthcare L&D: Trends & Technologies to Watch

The latest healthcare technologies bring a host of benefits, but they don’t reduce the demands on a learning and development team. Here we look at trends and tech for L&D leaders to watch.

Off the Shelf Courses vs Bespoke eLearning

How do you choose which is right for you, and once you’ve done that, how do you choose the best supplier to meet your needs?

Web Developer Vacancy in West Yorkshire – Flexible Hours

Details of a Web Developer job vacancy in West Yorkshire, working with us here at Day One Technologies in Batley, near Leeds. We offer flexible hours and are looking for someone with .NET skills and experience.

Improve Staff Engagement & Retention with a Branded LMS

Keeping your workforce both happy in the present and optimistic about their future with your company is more of a challenge than ever, as staff have visibility of opportunities elsewhere via their social networks.

Why eLearning Should Turn L&D and Finance into Best Friends

To ensure buy-in from the Finance department, it’s important for L&D to sell the idea of implementing or improving their use of elearning by talking their language – numbers – and specifically, cost-savings.

Improve Call Centre Performance Metrics with Unified Desktops & System Simulations

For managers looking to improve call centre performance metrics, leveraging the latest technology, such as unified desktop software and simulated systems, could be a very-wise business move.

How Top Financial Services Companies Use eLearning & Simulations to Gain a Competitive Edge

Large financial services companies are already at the forefront of technology adoption, so many are leveraging elearning and system simulations well to gain a competitive edge.

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