We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.
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Banking and Finance Training with Simulation Based eLearning
Here we look at how to create effective banking and finance training with simulation based elearning, taking Mortgages as a good example due to their complexity.
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Scenario Based Learning for Healthcare
Numerous studies have shown that true to life learning experiences, such as simulations and scenarios, are the most effective for developing work-specific skills. Scenario based learning is a framework where the learning experience is hung around a realistic situation or story.
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User Adoption Strategy for Staff Onboarding with New Software & Systems
Sourcing great software and systems is just the start of the process and ensuring user adoption, engagement and effective training is often the key ingredient that will dictate project success or failure…
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Business Case for eLearning: Why Now is the Time to Make the Leap
For L&D managers and business leaders who have not yet fully embraced elearning, here we look at why now is the time to make the leap. We also look at how to make the business case for elearning.
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Digital Transformation Accelerated with eLearning
As businesses look to accelerate their digital transformation, here we look at how elearning should be seen as more than just the training component.
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Know your Type: Use of Fonts for Learner Experience & eLearning Results
Here we look at how good use of fonts can improve learner experience and, in turn, bring better elearning results.
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Taking care of our wellbeing at Yorkshire Sculpture Park
Over the past decade, wellbeing has become increasingly important within social and political discourse. It would appear that the pursuit…
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Using scenario-based eLearning to enhance patient experience
Patient experience, what is it? Can it be pinpointed to occur at one specific point in the timeline of care?…
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Convert Flash to HTML5 Content – Now is the Time to Modernise Your eLearning
The Microsoft Edge web browser will also now cease support for Flash in 2020, along with Chrome and Adobe itself, making what was already seen as a dead system to many, even deader.
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