For the first time, we are simulating an Internet Banking Support System for TSB. A bank or institution will typically use this in call centres but it can be branch facing. The system gives an analysis of the customers’ actions online so that the advisor can figure out problems they are having – which typically …
Following on from the well-received Call Centre Systems Training we did earlier in the year, we are now working on the branch systems at Co-op Bank to produce training that helps staff deal with in-branch customer service. The training will improve the all-round learner experience and will be centred on ‘new-to-role’ staff. The aim is …
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There is considerable momentum building at the moment around the use of apps running on mobile devices (phones + tablets) for serious business uses such as elearning. We will consider some of the reasons why apps are so interesting to the training industry. 1. A Cultural shift within Business Not so long ago business and …
