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eLearning Consulting & Strategy
For over 20 years, Day One have provided elearning consulting, strategy and implementation to some of the UK and Europe’s best-known organisations, developing training content and systems that deliver great learning outcomes.
Learning psychology plus design and tech expertise
By combining backgrounds in learning psychology, elearning design and training technology, we’re able to roadmap solutions to meet your current and future needs, then develop the content and systems to make the process easy and seamless.
Here’s how our elearning consultancy and strategy development services work:
Relevant case study: Lloyds Business Banking
We helped Lloyds Business to improve their induction training, and our elearning strategy and solutions enabled them to achieve a complete ROI within 3 months:
Induction attrition dropped from 20% to 5%
Call maturity (ability to answer a query in one go) for new advisors rose from 62% to 86%
The average after-call work time dropped from 2 minutes down to 45 seconds
Trainees who practised using Day One were measured as more confident and competent than those who hadn’t
Lloyds Case Study Content
Lloyds business banking
We were approached by Lloyds Business Banking to create a simulated training environment to mimic their Retail Telephony systems. In addition to this safe training environment for highly complex procedures, we created equally realistic elearning content.
In analysing their ROI statistics from the project, Lloyds found a complete return on investment within 3 months of delivery.
Specific measurables that improved include post-call workload reducing from 2 minutes to 45 seconds and induction attrition dropping from 20% to just 5%.
Read more about this safe training environment.
Afaq Case Study Content
A top leadership development consultancy in the United Arab Emirates asked us to develop a series of leadership and management elearning courses for senior delegates.
Read more about this leadership and management training for AFAQ.