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Retail Training: eLearning for Sales & Customer Service
Over the years we have found that our elearning for sales and customer service roles has made a dramatic difference to clients’ retail training outcomes.
Training Solutions for Client-Facing Roles
Whether it be onboarding and inductions, product knowledge development, staying on the right side of compliance, or building a rapport with your customer; we have experience of driving learner engagement in the high-pressure world of sales and customer service training for retailers, distributors and the supply chain.
One of the ways in which we bring engagement to sales and customer service elearning is by simulating retail, problem-solving or consultation scenarios, which can be brought to life with the addition of ‘Dynamic Data’. These can then be used with a fellow trainee or trainer to practise advisor-customer situations. The Dynamic Data generates a fresh script every time detailing the needs of an imaginary customer, and this content is either printed out onto a hard copy or displayed on a PC/phone screen.
Trainees then work through their response to the Virtual Customer’s enquiry. The software can generate millions of different customers and scripts, so learners are always challenged to solve a new problem or customer service scenario.
Day One can also simulate the production of documents for very specific skills development purposes, such as those used for mortgage sales training.
Sales and Customer Service Training Section
Read more of the case study on making elearning fun for ghd.