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Good use of simulation training creates a true to life, immersive learning experience. This kind of practice is shown to be far more effective for staff onboarding and skills development than lectures, reading or consuming audio-visual content.
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True-to-Life system simulations
If it looks like a lion, walks like a lion and roars like a lion… then it may be a lion simulator! Many of the clients we work with on simulation based training have one or more unique desktop systems that they need staff to be whizzes at using.
But ‘learning by doing’ isn’t always possible on the real thing.
We can introduce realistic scenarios to work on and use our ‘Dynamic Data’ system to provide randomly generated ‘customer’ details to work with.
And because it’s all compatible with your learning management system, every element of a trainee’s performance on the simulated system can be tracked and scored.
Dynamic data for simulation based training
What is Dynamic Data, we hear you ask? Well, Dynamic Data should probably be called:
“Day One’s Exceptionally Excellent Database of Endless Customer Training Scenarios”.
It’s a special programme written by Day One, which allows our elearning simulations to be populated with millions of ever-changing customer details and scenarios.
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To make the scenarios unbelievably accurate, Day One’s developers spend lots of time stalking/getting to know our clients, their products and getting an in-depth knowledge of their processes and the way different issues are resolved.
By ensuring what information goes into the database is spot on, we know that all the customer scenarios our Dynamic Data produces could actually happen for real. And it’s all SCORM compliant too.
Case Study section
Relevant case studies:
– See how we helped TSB improve Mortgage Sales Training across 600 bank branches with system simulations.
– Multilingual content and scenario-based elearning – IT and Cyber Security Training for not-for-profit, the Internet Society (ISOC).
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eLearning for simulation training – case studies
Examples of our work creating dynamic, bespoke system simulations:
TSB Case Study Content
TSB complaints and charges
As Britain’s most recommended bank, TSB take handling complaints very seriously, so they asked us to create a course in those skills to help their contact centre staff maintain the highest standards.
Using our unique ‘e-roleplay’ system, we mirrored TSB’s complaints handling software and created elearning content based on true-to-life scenarios based on when, where and how customers might complain.
Learners enjoyed the training, while TSB found the quality of their complaint resolution service significantly improved.
Read more about this complaints handling course.
ISOC Case Study Content
ISOC wireless for communities
Non-profit organisation The Internet Society (ISOC) partnered with the International Electronics Standards Organisation (IEEE), in a humanitarian project providing elearning to help rural communities in Africa and India set-up and operate wireless internet.
Our instructional designers used open source material to create easy to use elearning for local trainers.
The project was such a success that ISOC commissioned us to create further versions of the elearning in French, Spanish and Russian.
Read more about this humanitarian elearning project.