Large financial services companies are already at the forefront of technology adoption, so many are leveraging elearning and system simulations well to gain a competitive edge.
Here we look at the idea of eLearning Branching Scenarios, which is a useful part of the more general concept – ‘interactive learning’. Interactivity engages and challenges the learner, and branching is important – this post explores how to make it effective and commercially viable.
Day One Technologies & Virtual College are collaborating on bespoke projects to create true-to-life, engaging learning experiences through elearning simulations.
Here we look at how to create effective banking and finance training with simulation based elearning, taking Mortgages as a good example due to their complexity.
I will be talking here about system simulations in eLearning – training people using simulations of their workplace computer systems as one of the principal ‘vehicles’ for learning delivery. Nowadays, many organisations appear to offer System Simulation capabilities for either their software or platform – it has become an overused phrase. The solutions offered can …
Continue reading “Why System Simulations in eLearning & How To Create Them Effectively”
When you need to introduce a new software system into your business operations, it can come with a fair few headaches, including how best to train your staff to use it. To help ease the transition for staff and ensure they are properly trained, e-learning system simulations can be a very valuable form of training …
Continue reading “Best Use of Systems Simulation – Our 3-Step Approach for Success”
The words ‘systems-training’ and ‘exciting’ and do not often occupy the same sentence, unless the words ‘is not’ comes between them. But there are ways to make your online systems-training more engaging for trainees – here’s our seven steps to systems-training heaven: 1. Keep it real It’s not easy – or interesting – to show …
For the first time, we are simulating an Internet Banking Support System for TSB. A bank or institution will typically use this in call centres but it can be branch facing. The system gives an analysis of the customers’ actions online so that the advisor can figure out problems they are having – which typically …
Following on from the well-received Call Centre Systems Training we did earlier in the year, we are now working on the branch systems at Co-op Bank to produce training that helps staff deal with in-branch customer service. The training will improve the all-round learner experience and will be centred on ‘new-to-role’ staff. The aim is …
Continue reading “In-Branch System Simulation-Based Training for Co-op Bank”
