NHS eLearning – Scottish Government Project

We were delighted to work on an important NHS elearning project with the Scottish Government to help improve patient flow. The client was really pleased with the content, which will support the ongoing work of NHS Scotland hospital trusts.

Learning Content for Hospital Trusts

Our direct point of contact was the Scottish Government, who were procuring modules of stand-alone elearning on behalf of NHS Scotland to help increase the efficiency of patient flow using ‘Queuing Theory’ and in turn, improve the quality of care delivered.


In Short

The target audience for the course is Consultants, Medical Staff and Healthcare Administrators enrolled on the certification course, the aim of which is to improve acute hospital patient services across Scotland by eliminating Artificial Variability (and therefore matching healthcare capacity with patient demand).

The client chose us because we “combine technical skills and experience with strong grounding in educational psychology.


The Challenge

The Scottish Government’s Health and Social Care Directorate with a brief to introduce and spread knowledge and understanding of how to improve patient services by better managing patient flow.

A key challenge was “to upscale understanding from relatively small pilot teams to the NHS as a whole, and to maintain patient focus in an area which could all too quickly sound as if it is about production line techniques.

The Can Do

Over a 6 month period, we worked with SMEs from NHS Scotland and The Institute of Healthcare Methodology in USA to develop the elearning.

The elearning is developed in Articulate Storyline and hosted on the NHS Scotland’s own LMS – Turas.

The content now forms part of a 3-level certification programme for NHS Scotland hospital trusts in Variability Methodology for Healthcare.


The bit everyone cares about (the results)

Having successfully completed the project, the elearning will sit on the NHS Scotland eLearning Platform, be effective as a means of learning and be attractive to use.

It is structured in a way that busy staff can accommodate learning within that context.

The client verdict

Very, very pleased with it!

Martin Hopkins
Director, Whole System Patient Flow Improvement Programme, Scottish Government