NHS eLearning to Help Improve Patient Flow

The Scottish Government wanted several hours of elearning as part of a drive to improve patient flow within NHS Scotland hospital trusts.

Training content for hospital trusts

The Scottish Government (working on behalf of NHS Scotland) commissioned eLearning from Day One to form a vital part of their Health and Social Care certification programme – ‘Whole System Patient Flow Improvement’.

This public sector training programme was designed as part of the certification course to improve acute hospital patient services across Scotland by eliminating “Artificial Variability” (AKA ineffective processes). They wanted to spread the understanding of effective patient flow from a small group of pilot teams, to all the acute hospital teams across NHS Scotland.

We were chosen for this Scottish Government elearning project based on our combination of technical skills and experience with adult learners, plus our strong grounding in educational psychology.

The challenge

The intended outcome of the programme was to increase the efficiency of patient flow, but the ultimate aim was to improve the quality of patient care. Our client was keen to maintain a patient focus in an area that could easily sound like it’s just about production line techniques and saving money.

The project involved a complex stakeholder arrangement. We were working for both for the Scottish Government and NHS Scotland to deliver on the project, with subject matter expertise supplied by US-based experts ‘Institute of Healthcare Optimization’.

We had to make the courses appealing to our target learner group of busy healthcare professional including consultants, administrators and other medical staff.

Scenario-Based Learning

We worked with subject matter experts from NHS Scotland and The Institute of Healthcare Optimization in the USA over a six-month period to develop the material.

To make the technical and politically difficult messages suitable for the target learners, we teased out appropriate case studies, scenarios, images and animations that we could use to contextualise the theory within the learners’ day-to-day roles.

It is structured in a way that busy staff can accommodate the learning within their working day.

The outcome

The client was delighted with the finished product!

The course is now delivered as part of a 3-level certification programme for NHS Scotland hospital trusts in Variability Methodology for Healthcare.

The client verdict

“We are very, very pleased with what Day One delivered. They were attentive to client needs and views throughout which was especially challenging with a customer who had strong views on how to deliver the material.”

Programme Director, Whole System Patient Flow Improvement Programme, Health and Social Care Directorate, Scottish Government

Bespoke elearning for public sector projects

Whatever your training requirements, Day One can deliver on them with a bespoke solution to help improve call handling skills across your team.

Want to learn more? Contact us for an informal discussion about your needs.