Our direct point of contact was the Scottish Government, who were procuring modules of stand-alone elearning on behalf of NHS Scotland to help increase the efficiency of patient flow using ‘Queuing Theory’ and in turn, improve the quality of care delivered.
The target audience for the course is Consultants, Medical Staff and Healthcare Administrators enrolled on the certification course, the aim of which is to improve acute hospital patient services across Scotland by eliminating Artificial Variability (and therefore matching healthcare capacity with patient demand).
The client chose us because we “combine technical skills and experience with strong grounding in educational psychology.”
The Scottish Government’s Health and Social Care Directorate with a brief to introduce and spread knowledge and understanding of how to improve patient services by better managing patient flow.
A key challenge was “to upscale understanding from relatively small pilot teams to the NHS as a whole, and to maintain patient focus in an area which could all too quickly sound as if it is about production line techniques.”
Over a 6 month period, we worked with SMEs from NHS Scotland and The Institute of Healthcare Methodology in USA to develop the elearning.
The elearning is developed in Articulate Storyline and hosted on the NHS Scotland’s own LMS – Turas.
The content now forms part of a 3-level certification programme for NHS Scotland hospital trusts in Variability Methodology for Healthcare.
Having successfully completed the project, the elearning will sit on the NHS Scotland eLearning Platform, be effective as a means of learning and be attractive to use.
It is structured in a way that busy staff can accommodate learning within that context.
Very, very pleased with it!