True-to-life system simulations
If it looks like a lion, walks like a lion and roars like a lion… then it may be a lion simulator! Many of the clients we work with on simulation based training have one or more unique desktop systems that they need staff to be whizzes at using.
But ‘learning by doing’ isn’t always possible on the real thing.
Day One can create system simulations that closely match the look, feel and functionality of any program, so trainees can learn and practise skills in an immersive learning environment that's as true to life as it gets.
We can introduce realistic scenarios to work on and use our ‘Dynamic Data’ system to provide randomly generated ‘customer’ details to work with.
Simulation guides and support
Our simulation training systems are not a set and forget solution that we deploy, then leave you to manage.
We create easy to use client user guides in the way of a content index and manuals, video tutorials and more. We also provide ongoing support post-delivery to ensure you are able to make the most of your system simulations and see maximum training ROI.
Below is an example of a video guide created for one of our clients to help them start using their simulation-based training:
Our unique development environment allows us to create elearning simulations that mimic any system, transition between systems and even navigate through the desktop for blow-your-mind realism.
And because it’s all compatible with your learning management system, every element of a trainee’s performance on the simulated system can be tracked and scored.
Dynamic Data for simulation based training
What is Dynamic Data, we hear you ask? Well, Dynamic Data should probably be called:
“Day One’s Exceptionally Excellent Database of Endless Customer Training Scenarios”.
It’s a special program written by Day One, which allows our elearning simulations to be populated with millions of ever-changing customer details and scenarios.
It effectively mirrors the real world, where every customer is unique and requires a tailored solution to their problem. This ensures trainees never get the same training scenario twice, and it also improves their ability to think on their feet!
To make the scenarios unbelievably accurate, Day One’s developers spend lots of time stalking/getting to know our clients and their products to get in-depth knowledge of their processes and the way different issues are resolved.
By ensuring what information goes into the database is spot on, we know that all the customer scenarios our Dynamic Data produces could actually happen for real. And it’s all SCORM compliant too, meaning that most of our simulations can work within any modern learning management system.
Could our simulation training solutions help your staff learn or improve their use of your software and systems?
eLearning for simulation training – case studies
Examples of our work creating dynamic, bespoke system simulations:
Training in Resolving Customer Complaints
Training in Resolving Customer Complaints
TSB complaints and charges
As Britain’s most recommended bank, TSB take handling complaints very seriously, so they asked us to create a course in those skills to help their contact centre staff maintain the highest standards.
Using our unique ‘e-roleplay’ system, we mirrored TSB’s complaints handling software and created elearning content based on true-to-life scenarios based on when, where and how customers might complain.
Learners enjoyed the training, while TSB found the quality of their complaint resolution service significantly improved.
Read more about this complaints handling course.
The Internet Society – International eLearning Project
The Internet Society - International eLearning Project
ISOC wireless for communities
Non-profit organisation The Internet Society (ISOC) partnered with the International Electronics Standards Organisation (IEEE), in a humanitarian project providing elearning to help rural communities in Africa and India set-up and operate wireless internet.
Our instructional designers used open source material to create easy to use elearning for local trainers.
The project was such a success that ISOC commissioned us to create further versions of the elearning in French, Spanish and Russian.
Read more about this humanitarian elearning project.