If it looks like a lion, walks like a lion and roars like a lion… then it may be a lion simulator! Many of the clients we work with on simulation based training have one or more unique desktop systems that they need staff to be whizzes at using. But ‘learning by doing’ isn’t always possible on the real thing.
Day One can create system simulations, which are designed to closely match the look, feel and functionality of any programme, so trainees learn their trade on an elearning module which is as true to life as it gets. We can introduce realistic scenarios to work on and use our Dynamic Data™ system to provide randomly generated ‘customer’ details to work with.
Our own development environment Genesys allows us to create elearning simulations that mimic any system, transition between systems and even navigate through the desktop for blow-your-mind realism. And because it’s all compatible with your learning development system, every element of a trainee’s performance on the simulated system can be tracked and scored.
What is Dynamic Data™ we hear you ask? Well, Dynamic Data™ should probably be called “Day One’s Exceptionally Excellent Database of Endless Customer Training Scenarios” because it’s a special programme written by Day One which allows our elearning simulations to be populated with millions of ever-changing customer details and scenarios.
It effectively mirrors the real world, where every customer is unique and requires a tailored solution to their problem. This ensures trainees never get the same training scenario twice and it also improves their ability to think on their feet!
To make the scenarios unbelievably accurate, Day One’s developers spend lots of time stalking/getting to know our clients, their products and getting an in-depth knowledge of their processes and the way different issues are resolved. By ensuring what information goes into the database is spot on, we know that all the customer scenarios our Dynamic Data™ produces could actually happen for real. And it’s all SCORM compliant too.
Case Study: See how we helped TSB improve Mortgage Sales Training across 600 bank branches with system simulations.
Why not contact us for an informal chat about how we could help you meet your training needs and make learning more engaging?