Comsplay* is a unique offer to Day One Technologies, which provides customer service trainees with the most realistic experience of interacting with a customer. We don’t like to call it roleplay, because everyone hates roleplay and what we have come up with is way cooler than that.
Using our specially developed pairing technology we can link two delegates by desktop and phone so they can work together in an interactive session where one practices being the advisor and the other gets a chance to put themselves in the customer’s shoes.
The result is the most realistic experience of handling a customer call, giving the trainee the opportunity to practice their customer service skills, work through some common scenarios and all while using a simulated system which mirrors how they would process the customer’s enquiry in the real world.
For the ‘customer’ in the Comsplay it’s a great opportunity to see how it feels to be on the other end of the call, and how the way the call is handled can make all the difference to the customer’s experience of the company.
* it’s not quite Cosplay as there’s no dressing up involved, and it’s done over the phone so we call it Comsplay. Get it? Yes? OK then…