Stricter legislation and industry guidelines had added complexity to an already lengthy training process for mortgage sales – there can be over 300 steps in a standard mortgage application.
We worked with TSB to create a bite-size learning process for their mortgage sales training. Our system simulations and blended learning solution made training more engaging for staff, while ensuring both better outcomes and industry / legal compliance.
A great success – it was rolled out across their entire network of over 570 banks in the UK.
Read more about this bite-size learning process.