Lloyds business banking
We were approached by Lloyds Business Banking to create a simulated training environment to mimic their Retail Telephony systems. In addition to this safe training environment for highly complex procedures, we created equally realistic elearning content.
In analysing their ROI statistics from the project, Lloyds found a complete return on investment within 3 months of delivery.
Specific measurables that improved include post-call workload reducing from 2 minutes to 45 seconds and induction attrition dropping from 20% to just 5%.
Read more about this safe training environment.