eLearning News and Views - Day One Technologies Blog

Know your Type: Use of Fonts for Learner Experience & eLearning Results

Here we look at how good use of fonts can improve learner experience and, in turn, bring better elearning results.

Taking care of our wellbeing at Yorkshire Sculpture Park

Over the past decade, wellbeing has become increasingly important within social and political discourse. It would appear that the pursuit…

Call Centre Software in 2020 – Top Solutions for Customer Service & Agent Performance

We’ve chosen a range of contact centre solutions that should represent a complete toolkit for using technology to improve call handling, customer service and overall agent performance.

eLearning Glossary – The Jargon Buster for Learning Terminology

Keen to learn more about the latest in elearning technology and techniques in 2020, but don’t know your AICC from your xAPI? Don’t worry – we’re here to help!

Using scenario-based eLearning to enhance patient experience

Patient experience, what is it? Can it be pinpointed to occur at one specific point in the timeline of care?…

Convert Flash to HTML5 Content – Now is the Time to Modernise Your eLearning

The Microsoft Edge web browser will also now cease support for Flash in 2020, along with Chrome and Adobe itself, making what was already seen as a dead system to many, even deader.

A day in the life of an eLearning developer

Full Name: Emilia Faye Bastiani Role: eLearning Developer What did you do before you joined Day One Technologies? Before…

Business Development Manager Role: Exciting career opportunity with a fast-growing eLearning company

Using your deep knowledge of relationship building and B2B skills you will work with clients in a consultative manner to sell bespoke eLearning and LMS solutions.

3 Powerful, Yet Neglected, Contact Centre Performance Metrics

We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.

Call Centre Performance & Training Strategies – Industry Insights from Our Team

We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.

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