We’ve chosen a range of contact centre solutions that should represent a complete toolkit for using technology to improve call handling, customer service and overall agent performance.
Keen to learn more about the latest in elearning technology and techniques in 2020, but don’t know your AICC from your xAPI? Don’t worry – we’re here to help!
Patient experience, what is it? Can it be pinpointed to occur at one specific point in the timeline of care? No. A patient’s experience starts from the very moment they first make contact with the healthcare system, right through to their last. This means that a variety of healthcare professionals have a part to play …
Continue reading “Using scenario-based eLearning to enhance patient experience”
The Microsoft Edge web browser will also now cease support for Flash in 2020, along with Chrome and Adobe itself, making what was already seen as a dead system to many, even deader.
Full Name: Emilia Faye Bastiani Role: eLearning Developer What did you do before you joined Day One Technologies? Before joining Day One Technologies, I was a full-time student at the University of Leeds, studying English literature and Film Studies. What’s the first thing you do when you get into the office? The first thing …
Continue reading “A day in the life of an eLearning developer”
Using your deep knowledge of relationship building and B2B skills you will work with clients in a consultative manner to sell bespoke eLearning and LMS solutions.
We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.
We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.
Sourcing great software and systems is just the start of the process and ensuring user adoption, engagement and effective training is often the key ingredient that will dictate project success or failure…
The latest healthcare technologies bring a host of benefits, but they don’t reduce the demands on a learning and development team. Here we look at trends and tech for L&D leaders to watch.
