eLearning for Product Knowledge Training

Day One can create bespoke elearning for product knowledge training – helping your teams to develop
the skills and confidence to deliver great sales, marketing and customer service.

Engaging elearning for knowledge & skills development

Whether you sell physical products or you’re a service provider, frontline staff need extensive knowledge of both the solution’s specifications, and how they deliver on customer needs and expectations.

Interactive and effective

If you need to train an external network of channel sales partners, distributors or customers, we can also create an ‘extended enterprise’ solution that gives them the knowledge and skills they need to promote or use your solutions, and that keeps them up to date.

We combine learning psychology with the latest tools and best practice in elearning to create interactive product knowledge training that is engaging and effective.

Accessible and adaptable

eLearning is ideal for making onboarding and ongoing knowledge and skills development fast and accessible for staff who might be based across multiple locations or working in shifts.

There is no need to hire face-to-face trainers or classroom facilities. It’s also ideal for companies who have frequent changes to their products and services, or who need to adapt to new legislation or industry guidelines.

Training content can be rolled out to relevant teams or an entire workforce as soon as it has been updated.

We can create multimedia elearning using audio, micro-learning objects and video, as well as text materials, to suit the needs of different types of learner and the nature of the content.

We can create scenario based learning that enables your teams to practise using their product knowledge in a realistic sales or customer service situation.

Product training case studies

Examples of our work creating dynamic, bespoke elearning for product training:

Faster Inductions

Effective induction training helps to improve compliance, reduce time to competency, and trim costs. With our learning for contact centre onboarding at Lloyds Banking Group, attrition dropped from 20% to 5% within just three months.

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LMS and Social Learning

Good Hair Day – aka ghd – is one of the world’s leading hair styling brands. We worked with them to create bespoke content and an LMS that uses social learning to bring some fun into their product knowledge and sales training.

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The client verdict

“We’ve had great reactions to the elearning world-wide . . . and we can’t wait to grow our online offering to include merchandising, sales and induction.“

CLAIRE LOWRIE
People Development Manager / ghd hair

Help creating great product knowledge training? Can Do

Whatever your product knowledge training needs, Day One can deliver on them with a bespoke elearning solution for your sales, marketing or customer service teams.

We can help you to develop your internal staff or your channel sales partners, distributors or customers as part of an extended enterprise training programme.

Want to learn more? Contact us at Day One for an informal chat about how we could help you meet your systems training needs and make learning more engaging?