eLearning for Sales / Customer Service

Over the years we have found that our elearning for sales and customer service roles has made a dramatic difference to clients’ training outcomes.

Training Solutions for Client-Facing Roles

Whether it be inductions and time to competence, product knowledge training, staying on the right side of compliance, or building a rapport with your customer; we have experience of driving learner engagement in the high-pressured world of face-to-face sales and customer service.

One of the ways in which we bring engagement to Retail eLearning is by simulating sales or customer service scenarios which can be brought-to-life with the addition of ‘Dynamic Data’. These can then be used with a fellow trainee or trainer to practice advisor-customer situations. The ‘Dynamic Data’ generates a fresh script every time detailing the needs of an imaginary customer, and this information is either printed out onto a hard copy or displayed on a PC/phone screen.

Trainees then work through their response to the Virtual Customer’s enquiry. The software can generate millions of different customers and scripts, so learners are always challenged to solve a new problem or scenario.

Day One can also simulate the production of documents for very specific training purposes, such as those used for mortgage sales training.

We’ve had great reactions to the elearning world-wide . . . and we can’t wait to grow our online offering to include merchandising, sales and induction.

— Claire Lowrie, People Development Manager, ghd Hair

Help with Sales & Customer Service? Can Do

Why not contact us for an informal chat about how we could help you meet your customer service or sales training needs and make learning more engaging?