Internet For All!

 

In Short

We are lucky enough to live in a country where the internet is widely accessible, allowing us to log on just about anywhere. But not everyone enjoys the same luxury of being able to Instagram their food 24/7, and there are still millions of people across the world who don’t have the internet. The good news is that help is on its way in the form of The Internet Society (ISOC), a not-for-profit, voluntary organisation started in America which aims to ensure the internet remains open and for everyone.

We’re now helping their work by creating Wireless Network and Cyber Security training for local teams – delivered via multilingual elearning.

The Challenge

One of ISOC’s projects was to work with communities in Africa and India to help set up wireless internet in places where it was either too rural or too difficult to install hard wired internet. As part of the project, ISOC wanted an elearning tool which would teach people from these communities how to set-up, operate and maintain their own wireless internet networks. The training software needed to be able to teach very techie content in a simple-to-follow way and be easy to edit for different languages and cultures. Always willing to use our software skills for good, we changed in a phone box and set to work…

The Can Do

When developing the elearning system for ISOC, we had to be very mindful of how the learners would be using the programme we developed. Most learners would have a very basic computing infrastructure and of course, no internet (bit of a chicken-egg scenario there).

What we came up with was a course which could be pre-loaded onto a pen drive and used on any PC, laptop or mobile device. It provided an engaging and very visual step-by-step guide to setting up a wireless network, keeping techie language to a minimum so as not to turn anyone off.

The course would effectively train the trainers who would provide support to wireless network administrators throughout a rural region, so the course included generic case studies, sample calculations, hardware and software shopping lists, hints and tips on how to analyse network requirements based on an area’s geography and environmental conditions, plus advice on how to support and maintain a network once you actually have it up and running.

A subsequent project was to create Cyber Security training. We created scenario-based elearning for governments and other institutions / organisations interested in setting-up a Computer Security and Incident Response Team (CSIRT) to protect their own IT infrastructure and their customers’ data.

The bit everyone cares about (the results)

Based on the success of the elearning course in Africa and India, ISOC decided to extend its outreach project even further by commissioning Day One to translate and develop additional versions in French, Spanish and Russian. Mange tout ISOC, mange tout.

The client verdict

“The team at Day One are professional, knowledgeable, responsive and customer-oriented, and often take the necessary initiative to maintain our business. The competent design and development team has used their expertise in instructional design, pedagogy and content development tools to help us expand the depth and breadth of our curriculum offerings.”

TORAL COWIESON
Senior Director / Internet Leadership / The Internet Society