eLearning for Automotive Sector Leader – Mercedes-Benz

eLearning for Automotive Sector Leader – Mercedes-Benz

eLearning for Automotive Sector Leader - Mercedes-Benz

We created scenario based elearning to improve soft skills training at this leading, global automotive company.

Customer Relationship Training

Our project with Mercedes-Benz was focused on helping their teams to build and maintain customer relationships in retailers and commercial dealers.

It is a predominately soft skills course designed to improve how frontline sales staff communicate with new and existing customers.

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The training focuses on how they can personalise customer experiences when communicating at a distance such as via email or phone.

Our approach to the elearning course design was to develop scenario based content that makes the training as true as possible to what actually happens in the real world.

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The client verdict

“It’s working beautifully… It’s been an absolute pleasure working with you on this – thank you so much for all you have done, and the way in which you and Day One do it – brilliant!!”

Trish Percival
Learning & Development Business Partner - Passenger Car & Corporate
Mercedes-Benz Financial Services

eLearning for scenario based elearning? Can Do

Whatever your training or scenario based elearning requirements, Day One can deliver on them with a bespoke solution to help improve the necessary skills across your team.

Want to learn more? Contact us for an informal discussion about your needs.

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