Customer Relationship Training

Our project with Mercedes-Benz was focused on helping their teams to build and maintain customer relationships in retailers and commercial dealers.

They were looking for a solution to reflect a new, non-corporate style, less theory-based training and more actionable advice, and an interactive environment for practising customer service skills.

It is a predominately soft skills course designed to improve how frontline sales staff communicate with new and existing customers.

Soft skills training courses for Mercedes-Benz
Personalised learning content with gamification

The training focuses on how they can personalise customer experiences when communicating at a distance, such as via email or phone.
An interactive practice environment includes gamification elements, such as an engaging 'Satisfaction-o-meter'.

Our approach to this automotive elearning course design was to develop scenario based content that makes the training as true as possible to what happens in the real world.

Automotive elearning for car dealerships

The client verdict

“It’s working beautifully… It’s been an absolute pleasure working with you on this – thank you so much for all you have done, and the way in which you and Day One do it – brilliant!!”

Trish Percival
Learning & Development Business Partner - Passenger Car & Corporate
Mercedes-Benz Financial Services

eLearning for soft skills training? Can Do

Whatever your soft skills training or scenario based elearning requirements, Day One can deliver on them with a bespoke solution to help improve face to face or remote communication across your team.

Want to learn more? Contact us for an informal discussion about your needs.

Contact Us

News & views

Related Solution

Simulation Training

Read More

Related Case Study

Scenario Based Training for BOC

Read More

Latest news & views

Read Our Blog