Automotive eLearning – Mercedes-Benz Soft Skills Training

Customer Relationship Training

Our project with Mercedes-Benz was focused on helping their teams to build and maintain customer relationships in retailers and commercial dealers.

It is a predominately soft skills course designed to improve how frontline sales staff communicate with new and existing customers.

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The training focuses on how they can personalise customer experiences when communicating at a distance such as via email or phone.

Our approach to this automotive elearning course design was to develop scenario based content that makes the training as true as possible to what happens in the real world.

Mercedes-Benz customer service scenarios

The client verdict

“It’s working beautifully… It’s been an absolute pleasure working with you on this – thank you so much for all you have done, and the way in which you and Day One do it – brilliant!!”

Trish Percival
Learning & Development Business Partner - Passenger Car & Corporate
Mercedes-Benz Financial Services

eLearning for soft skills training? Can Do

Whatever your soft skills training or scenario based elearning requirements, Day One can deliver on them with a bespoke solution to help improve face to face or remote communication across your team.

Want to learn more? Contact us for an informal discussion about your needs.

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