eLearning for Automotive Sector Leader – Mercedes-Benz
Customer Relationship Training
Our project with Mercedes-Benz was focused on helping their teams to build and maintain customer relationships in retailers and commercial dealers.
It is a predominately soft skills course designed to improve how frontline sales staff communicate with new and existing customers.
The training focuses on how they can personalise customer experiences when communicating at a distance such as via email or phone.
Our approach to the elearning course design was to develop scenario based content that makes the training as true as possible to what actually happens in the real world.
The client verdict
“It’s working beautifully… It’s been an absolute pleasure working with you on this – thank you so much for all you have done, and the way in which you and Day One do it – brilliant!!”
Learning & Development Business Partner - Passenger Car & Corporate
Mercedes-Benz Financial Services
eLearning for scenario based elearning? Can Do
Whatever your training or scenario based elearning requirements, Day One can deliver on them with a bespoke solution to help improve the necessary skills across your team.
Want to learn more? Contact us for an informal discussion about your needs.