eLearning for Sales & Customer Service

Our elearning for sales and customer service training has made a dramatic difference to clients’ business outcomes.
We create interactive learning content for measurable skills development and behaviour change.

Training solutions for client-facing roles

We create dynamic, engaging elearning for customer-facing teams, including bespoke training content, easy to use learning platforms, and software / system simulations.

Better engagement

Do you want to improve onboarding and inductions, product knowledge development, ensuring compliance, or building a rapport with your customer?

We have experience of driving learner engagement and better results in the high-pressure world of sales and customer care training for service providers and retailers, as well as their distributors and the complete supply chain.

Our Learning By Doing approach brings another level of engagement to sales and customer service elearning, simulating retail, problem-solving or consultation scenarios. They can be brought-to-life with the addition of ‘Dynamic Data’ for endless potential practice scenarios.

This training can then be used with a fellow trainee or trainer to practise advisor-customer situations.

Mercedes-Benz used van scenario

Keeping it fresh

Dynamic Data generates a fresh script every time detailing the needs of an imaginary customer, and this content is either printed out onto a hard copy or displayed on a PC/phone screen.

Trainees then work through their response to the Virtual Customer enquiry.

The software can generate millions of different customers and scripts, so learners are always challenged to solve a new problem or customer service scenario.

Day One can also simulate processes and the production of documents for very specific skills development purposes, such as those used for complex problem solving or sales training.

Sales & customer service training examples

Our work on bespoke elearning for sales and customer service training across multiple sectors: 

Need engaging, interactive training?

Why not contact us for an informal chat about how we could help you meet your needs? We can create sales and customer service training content, as well as elearning platforms, to make learning more engaging.