Knowledge vs Skills vs Behaviours: Bridging the Gaps with Learning By Doing
DayOne January 16, 2026
Knowledge, skills and behaviours, although overlapping and often used interchangeably, are distinct concepts when it comes to L&D.
Tag: Soft Skills Training
Realistic Systems Training with e-Roleplay
Elaine Teal October 6, 2017
Day One allow users to pair-up to do realistic systems training – we call this e-Roleplay.
It enables trainees to practise the exact tasks in their day job – when they need to deal with a customer at the same time as dealing with a system or systems.
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