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Top call centre software solutions

Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance

DayOne August 19, 2022

We’ve chosen a range of contact centre solutions that should represent a complete toolkit for using technology to improve call handling, customer service and overall agent performance.

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Remote call centre training

How to Train a Remote Call Centre Team

DayOne August 5, 2022

Here we look at how to train a remote call centre team working from home by leveraging the latest technologies for system simulations and scenario-based

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Call Centre Performance and Training Strategies

Call Centre Performance & Training Strategies – Industry Insights from Our Team

DayOne March 12, 2021

We’re lucky enough to have team members with a wealth of experience at all levels within UK and global contact centres, which is invaluable in helping to make our training content more effective, and our technology more helpful. We got them together to get their thoughts on training and performance strategies.

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Contact Centre Performance Metrics

3 Powerful, Yet Neglected, Contact Centre Performance Metrics

DayOne June 11, 2019

We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.

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Improve Call Centre Performance Metrics with Unified Desktops & System Simulations

DayOne September 24, 2018

For managers looking to improve call centre performance metrics, leveraging the latest technology, such as unified desktop software and simulated systems, could be a very-wise business move.

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Focus on Emotional Intelligence in Customer Service Training for Call Centres Will Improve Results

Elaine Teal May 21, 2018

Working on emotional intelligence (EQ) within customer service training for call centres should be a key part of your overall learning and development strategy. Abilities in this area are much more trainable that many people think…

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Top 10 Tips for Effective Call Centre Training

Elaine Teal December 15, 2017

Elaine Teal’s top 10 tips for effective call centre training based on what she has seen work for companies large and small over the last decade.

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How to Choose eLearning Technology for Call Centres

DayOne November 13, 2017

Buyers need to understand how to choose elearning technology for call centres that will meet their future needs, as well as their immediate requirements. There are three major points to consider…

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Recent Posts
  • Examples of eLearning Built In Storyline
  • eLearning Glossary – Jargon Buster for Digital Learning Terminology
  • Our eLearning for Tommy’s Highly Commended at the Third Sector Awards
  • How Top Financial Services Companies Use eLearning & Simulations to Gain a Competitive Edge
  • Workplace Wellbeing Training for Managers and Employees
Categories
  • Call Centres (8)
  • Company News (16)
  • eLearning Best Practice (23)
  • eLearning Software (7)
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  • Financial Services (6)
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  • Systems Simulation (10)

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day-one-logo-hires

We offer bespoke elearning development services based on sound principles to drive learner engagement. Based in the UK, we create business systems simulations, white label LMS, scenario-based training content and more for online and blended learning.

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  • +44 1924 510524
  • learnmore@dayonetech.com
  • Day One Technologies Ltd / Unit 67 / Batley Business and Technology Centre / Grange Road / Batley / West Yorkshire / WF17 6ER / UK
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