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Buyers need to understand how to choose elearning technology for call centres that will meet their future needs, as well as their immediate requirements. There are three major points to consider…
Here we explain the difference between Gamification and Game Based Learning, with a definition of each term and notes on how they can enhance training.
Day One allow users to pair-up to do realistic systems training – we call this e-Roleplay.
It enables trainees to practise the exact tasks in their day job – when they need to deal with a customer at the same time as dealing with a system or systems.
Are you looking at scenario based training as a way to improve your onboarding or staff development. Here we look at how it can be used effectively with elearning to make your L&D faster, better value and more effective.
We love the eLearning translation and localisation tools available in Trivantis Lectora, but there are some common user mistakes and gotcha’s that might cost you
When you need to introduce a new software system into your business operations, it can come with a fair few headaches, including how best to
The words ‘systems-training’ and ‘exciting’ and do not often occupy the same sentence, unless the words ‘is not’ comes between them. But there are ways
For the first time, we are simulating an Internet Banking Support System for TSB. A bank or institution will typically use this in call centres
Following on from the well-received Call Centre Systems Training we did earlier in the year, we are now working on the branch systems at Co-op
There is considerable momentum building at the moment around the use of apps running on mobile devices (phones + tablets) for serious business uses such
We offer bespoke elearning development and immersive learning solutions to drive learner engagement. Based in the UK, we create business systems simulations, white label LMS, scenario-based training content and more, with a focus on Learning By Doing.
