Working on emotional intelligence (EQ) within customer service training for call centres should be a key part of your overall learning and development strategy. Abilities in this area are much more trainable that many people think…
An overview of an important healthcare elearning project in progress with the Scottish Government and NHS Scotland.
The work aims to lessen peaks and troughs in patient demand, which can lead to delays for patients.
Day One Technologies & Virtual College are collaborating on bespoke projects to create true-to-life, engaging learning experiences through elearning simulations.
Elaine Teal’s top 10 tips for effective call centre training based on what she has seen work for companies large and small over the last decade.
Buyers need to understand how to choose elearning technology for call centres that will meet their future needs, as well as their immediate requirements. There are three major points to consider…
Here we explain the difference between Gamification and Game Based Learning, with a definition of each term and notes on how they can enhance training.
Day One allow users to pair-up to do realistic systems training – we call this e-Roleplay.
It enables trainees to practise the exact tasks in their day job – when they need to deal with a customer at the same time as dealing with a system or systems.
Are you looking at scenario based training as a way to improve your onboarding or staff development. Here we look at how it can be used effectively with elearning to make your L&D faster, better value and more effective.
We love the eLearning translation and localisation tools available in Trivantis Lectora, but there are some common user mistakes and gotcha’s that might cost you
When you need to introduce a new software system into your business operations, it can come with a fair few headaches, including how best to
We offer custom elearning development and immersive learning solutions to drive learner engagement. Based in the UK, we create scenario-based training content, business software simulations, white label LMS and more, with a focus on Learning By Doing.