
3 Powerful, Yet Neglected, Contact Centre Performance Metrics
We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.
We looked at advice and research from a range of industry experts and influencers, as well as building on call centre insights from our team members, to highlight 3 important metrics.
Knowledge, skills and behaviours, although overlapping and often used interchangeably, are distinct concepts when it comes to L&D.
Here we look at how to increase learner engagement in order to maximise the effectiveness of your training. By leveraging the latest elearning tools and
Numerous studies have shown that true to life learning experiences, such as simulations and scenarios, are the most effective for developing work-specific skills. Scenario based learning is a framework where the learning experience is hung around a realistic situation or story.
Numerous studies have shown that true to life learning experiences, such as simulations and scenarios, are the most effective for developing work-specific skills. Scenario based learning is a framework where the learning experience is hung around a realistic situation or story.
We were delighted to learn that our elearning work with the amazing charity, Tommy’s, was Highly Commended at the 2022 Third Sector Awards in their
Large financial services companies are already at the forefront of technology adoption, so many are leveraging elearning and system simulations well to gain a competitive edge.
We’re seeing increasing demand for workplace wellbeing training for managers and employees alike, as awareness is growing around the many benefits of a happy and
Here we look at how to train a remote call centre team working from home by leveraging the latest technologies for system simulations and scenario-based
Here we look at how to maximise training ROI by leveraging a range of elearning capabilities and benefits. There are many reasons for organisations to